Sales Policy

Customs, Duties, and Taxes

Thank you for your understanding of any delays due to COVID-19 as they are beyond our control.

For more information about customs procedures that might cause delivery delays, please contact your local customs office.

If this happens, please contact customer service at info.us@solalpaca.com, and we will provide you with a DHL airway receipt so you can track your order.

Thank you for your patience and understanding of any delays caused by the above conditions, as they are beyond our control. 

Custom fees are included in your purchase, if for any reason your parcel is delivered with additional custom fees, please contact customer service to get the fees refunded. Call us at 1-(833) 765-2572 (Mon-Fri, 8AM - 5PM CST), or email us anytime at info.us@solalpaca.com

*Please note that we are sending all clothing from Peru to the world and that the term "business days" includes Peruvian and delivery country public holidays.