We are sending all clothing from Peru with DHL.
If you find a mistake in your order, we suggested you ask us to cancel the current order right away and create a new one. Be aware that we can't cancel an order once it's shipped.
Once your order has been shipped, you will receive an email with your DHL tracking number and shipping information.
No. All shipping costs, including returns costs are non-refundable.
Coupons, Gift Cards & Promotions
Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.
Sol Alpaca.com offers a one time only price adjustment on items purchased at REGULAR price within 7 days of order date. Please include a note indicating the item and its new price. The price adjustment is conditioned to stock availability of the item (same size, colour, etc).
From time to time we may run promotions where a price adjustment will not be available. If a price adjustment is not available on any given promotion we will state that fact on solalpaca.com. Send us your invoice or order number no later than 14 days of invoice to: email@example.com - Subject: Price Adjustments. We will answer your claim by email as soon as it is processed.
Please take note: Black November* sales, *Black Friday* and *Boxing Day* sales are not eligible for price adjustment.
All gift cards are redeemable online only at the current site solalpaca.com
The value of the gift card will be applied at checkout. If you return products purchased with a gift card, your corresponding credits will be re-credited to your account or with a coupon code.
No, all our virtual gift cards don’t have an expiry date.
Yes, only remember that all amounts on our gift cards are in US dollars
Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at Checkout page - just look for the “Discount Code” box.
Discount and promo codes are not valid on sale items, collaborations, third party items, and grooming products unless specified in the terms and conditions. Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment.
Sol Alpaca does not match competitor prices.